Privacy Policy

Last updated: January 1, 2024

Introduction

Welcome to Moterra’s Privacy Policy. At Moterra, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website (moterra.ai).

Who We Are

Moterra is a cloud and AI solutions provider based in the United Kingdom. We act as the data controller for the personal information collected through our website and comply with UK data protection laws.

Information We Collect

Contact Forms and Meeting Bookings

When you reach out to us through our contact forms or book a meeting, we collect:

Your name
Email address
Company name
Phone number (if provided)
Any other information you choose to share in message fields

Analytics and Cookies

We use Google Analytics to understand how visitors use our website. This involves collecting:

IP addresses (anonymised)
Browser type and version
Operating system
Pages visited and time spent
Referral sources
Basic geographical location

How We Use Your Information

Business Communications

Responding to your enquiries
Sending requested information about our services
Following up on meeting bookings
Providing quotes and proposals

Website Improvement

Analysing website traffic patterns
Understanding which content is most useful to visitors
Improving navigation and user experience

Legal Basis for Processing

We process your data based on:

Legitimate business interests (website analytics)
Consent (when you submit forms)
Contract fulfilment (when you request our services)

Data Storage and Security

We store contact form submissions securely within our CRM system
Meeting booking data is processed through our scheduling platform
We use industry-standard SSL encryption for our website
We regularly review our security measures

Data Sharing

We do not sell your personal information. We share data only with:

Our trusted service providers (CRM, email, meeting scheduling systems)
Google Analytics (anonymised data)
When required by law

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to our use of your data
Request data portability
Withdraw consent

Retention Period

We keep your personal data for:

Contact form submissions: 2 years
Meeting booking records: 2 years
Analytics data: 26 months (Google Analytics default)

Changes to This Policy

We may update this policy occasionally. Significant changes will be notified through our website.

Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Complaints

If you’re unhappy with how we’ve handled your data, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.